Jobs in Memphis | Jobs Vacancies in Memphis
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Organization: Memphis Light, Gas and Water Division
Post Name: Bilingual Teller
Salary: 3500 USD Per Month
Location: Memphis
Start Date to Apply: 2024-09-02
Last Date to Apply: 2025-12-31
Job description
MLGW is the nation’s largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.
MLGW recognizes that our greatest assets are our employees and value diversity, equity, and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.
MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.
The essential job responsibilities of the Teller (Bilingual) will report to Section Supervisor. This position would be responsible for receiving, processing and reconciling customer payments made through the mail, cash, and credit card for all MLGW customers, especially the customers who are Spanish speaking customers. The employee will also be responsible for balancing their Teller drawer throughout the day, as well as reconciling cash/ checks for bank deposits. Receive/ process cash payments from customers through utilization of the iNovah software system. Processing of petty cash reimbursements from MLGW employees and process claim invoices, water meter invoices, and general accounting invoices pertaining to work orders. Utilized the Diebold system to receive and process checks, cash, money order and approved checks payments from customers toward their utility accounts through the drive-thru and over the counter. Utilize CIS for customer inquiries pertaining to their utility account. Interpret and execute credit card payment policy for customers using their credit card towards utility accounts. Reconcile customer payments for bank deposits. Process payments received through mail, night depository or company representatives. Balance and close out Teller windows. review miscellaneous customer payments and submit to designated internal MLGW departments for processing. Contact customers on unsigned or improperly executed payment or errors and maintain reference file for return payment. Perform other duties as assigned.
Qualifications
Qualification Requirements:
To perform the Bilingual Teller role, you must:
-High School Diploma or GED. -Must successfully complete Data Entry Exercises. -Group C., Teller Vision Simulation, Placement/ Performance, and customer contact test. -Required to know basic math and have good customer service skills with good attention to detail. -Ability to speak and read fluent Spanish. -Must display patience, empathy, a calm demeanor, and high degree of professionalism when servicing all customers.
Physical Working Conditions:
Works inside under good conditions. Sitting, standing and some twisting within the teller area while processing payments over the counter and/ or through the drive-thru window. Requires light lifting/ carrying up to 20 pounds.
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