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Organization: Ministry of Finance
Post Name: Verification Officer
Salary: $34 an hour
Location: Oshawa
Start Date to Apply: 2024-11-06
Last Date to Apply: 2025-12-31
Job description
Full job description
Your excellent analytical and communication skills are needed to support the administration of various tax credit programs in the Tax Compliance and Benefits Division.
Learn more about exciting work in Tax Compliance and Benefits Division here.
Please note: this position offers hybrid work arrangements and requires you to attend the office (33 King St. W, Oshawa) 3 days per week. Flexible work arrangements are subject to change.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.
What can I expect to do in this role?
In this role, you will:
investigate and determine eligibility of applications with respect to multiple benefit programs and services
review and analyze application and related documentation
respond to telephone, written and in-person enquiries
draft correspondence for approval and advise clients of entitlements
calculate and collect amounts owing for disallowed or adjusted accounts
investigate the validity of client application information through client contact and account review
How do I qualify?
Specialized Knowledge
You have demonstrated:
knowledge of relevant provincial, federal, municipal tax and benefit programs
the ability to interpret and apply relevant legislation, policies and procedures
knowledge of accounting principles and collection practices
Communication, Interpersonal and Negotiation Skills
You have excellent verbal communication skills to effectively communicate with the general public, clients, client representatives, and other government offices
With your written communication skills, you can prepare written responses to enquiries, and prepare correspondence
You have strong interpersonal and negotiation skills to deal courteously, professionally and tactfully with highly sensitive client groups
You can handle confrontational situations and deal diplomatically with difficult situations and emotional clients
Time Management and Organizational Skills
You have time management and organizational skills to work effectively, both independently and as part of a team
You can prioritize issues and complete work assignments under pressure
Analytical and Problem-Solving Skills
You have analytical, investigative and problem-solving skills to determine issues and provide effective resolutions
Computer and Math Skills
You can work with on-line systems and use standard desktop software to respond to inquiries and to obtain and provide information
You have math skills to ensure payment calculations or adjustments are accurate
Additional Information:
Address:
7 English Temporary, duration up to 12 months, 33 King St W, Oshawa, Central Region, Criminal Record Check
Compensation Group:
Ontario Public Service Employees Union
Understanding the job ad – definitions
Schedule:
3
Category:
Administrative and Support Services
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Note:
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
E-FN-217929/24(6)
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